Frequently Asked Question (FAQ)

QThe videos will not play.

There are several possible reasons for this.
Try the following workarounds.

QThe picture and sound break up.

The picture and sound may break up depending on your communication environment and line. Another reason may be that your smartphone or other device you are using has insufficient resources to display the videos properly. Try the following workarounds:

  • Close any unnecessary windows.
  • Close any unnecessary applications.
  • Reboot your smartphone or whatever device you are using.
QThere is no sound.

There are several possible reasons for this.

  • Make sure that the speaker or other sound device is connected.
  • Make sure that the volume is not turned down or on mute.
QHow do I enable JavaScript?

The method may vary depending on the versions of your operating system and browser.
For more information, see the following.

QMy iPhone Safari doesn't display in full screen.

In the Settings app, go to Safari and turn off 'Landscape Tab Bar'. This will hide the tab bar. 
Note: The address bar cannot be hidden.

▼Display of the Screen
  green(upper one): address bar
  red(lower one): tab bar
address bar and tab bar

▼Settings Screen
Turn off 'Landscape Tab Bar' in the iPhone settings screen.


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